About us

Element and Exova have become one.

 

Element Materials Technology and Exova Group Limited have joined forces to create one, world-class global testing services partner. The combined group is the leading provider in materials testing, product qualification testing, consulting and certification services to the international Aerospace, Fire & Building Products, Infrastructure & Environment, Oil & Gas as well as Transportation & Industrials sectors.

 

Nothing in the world happens without testing.  The food we eat. The water we drink. The car we drive. The flight we catch. In any given day, the work we do affects billions of people and ultimately affects, enhances and saves lives. It plays a key role in making the world safer, cleaner and more efficient.

 

Customer Services Representative and Sales Assistant

Sheffield

 

Our opportunity

Our Customer Service Representative role is primarily responsible for handling process price requests for quotes from customers via email or over the phone and following up on pending or issued quotations. The role will also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customer business.

 

Main responsibilities include:

  • Proactively engage with customers using phone, email and web conferencing
  • Identify current and future customer service requirements through establishing rapport with potential and existing customers and the business
  • Focus on quotation enquiries for standard products and services offered by the business
  • Gain pricing and lead time information from standard price listings
  • Work with departments across the business to resolve inefficiencies and inefficiencies within the sales process, including processing of sales invoices, quotations and reporting status updates to customers
  • Actively utilise and maintain the customer relationship management system (CRM) to record sales activity
  • Achieve and exceed sales targets through converting and penetrating accounts

 

What are we looking for?

  • Experience gained within a customer service and/or sales environment is highly desirable
  • Excellent attention to detail and comfortable working quotations, reports and detailed information
  • The ability to interpret quotations, contracts and customer specifications
  • Report writing skills and the ability to construct professional customer correspondence
  • Ability to calculate figures effectively, such as discounts, interest, commissions and proportions
  • Full, clean driving licence is required for this role as some travel is required

 

Who are we looking for?

  • A self-motivated team player who can work well within a dynamic fast paced engineering and sales environment
  • Excellent communicator with the ability to build relationships at all levels with customers and colleagues
  • Ability to work well under pressure with excellent attention to detail

 

What’s in it for you?

We recognise that our people are vital to our current and future success. Our training and career development programmes allow our people to continually develop their skills and chart their development course. We give our colleagues the chance to grow their careers across the group, with opportunities arising all over the world. Our programmes support the training and in-role experience required to help them realise their ambitions.

 

We are an equal opportunities employer. For more details please contact Ben Norton in our Resourcing team: ben.norton@element.com