We care about the impact we have

Care is our human side. Creating a safer world starts with us, caring about each other and our customers. Our culture is inclusive, and everyone is welcome. We work together to create a stronger business, making a positive difference to the world around us.

For Our Customers

We give our customers more than the knowledge of one team or department: they benefit from our collective skills and expertise.

For the Wider World

Our supportive culture has a ripple effect: when we look after each other, we deliver for our customers and make a difference in our communities and to the world around us.




We Collaborate

  • We build relationships with our colleagues, customers and partners that help us get things done.
  • We understand our own strengths and value the strengths of others, so we can work together effectively and efficiently.
  • We ask for help when we need it: we understand that we don’t have to have all the answers ourselves.
  • We seek out diverse points of view to solve problems asking most of the different cultures and backgrounds we come from.

We Support Each Other

  • We listen to understand, getting to the root of the problems that need solving.
  • We make decisions thoughtfully; we consider our colleagues and customers in everything we do and how we do it.
  • We respect one another - listening to and valuing others’ perspectives and opinions.
  • We consider the wider impact of our work, looking at how it affects us, our customers, and the wider world.


When we act with care, we create a happier place to work, where people can do their best work. We build better relationships with our colleagues and customers that help us to thrive through ups and downs.